Toister Performance Solutions

FEBRUARY 20, 2020

One study by contact center consulting firm, Services Triad , found a sharp drop off in forecasting for email and social media: Contact center leaders routinely tell me they struggle to keep up with demand in non-phone channels like chat, social, and particularly email. Quality isn't just a phone thing.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. The ideal coaching session takes no more than 15 minutes. Invest in coaching the agents. You must invest in training and coaching your agents.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

CSM Magazine

JULY 16, 2016

Provide your customers with your business phone, mobile phone, e-mail address, social media contacts and your physical mailing address. Are you working with a coach? Alicia Smith is a professional Coach and Trainer. There is very little excuse for not being available. Are you continuing your training?

Social media contact 63

Social media contact Coaching Customer Service Personalization 63