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Is Outbound Telesales Making a Comeback?

Robert Davis

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. One of the biggest challenges for corporations that outsource outbound telesales today is finding superior vendors that can deliver on key metrics.

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Is outbound telesales making a comeback?

Robert C. Davis and Associates

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. One of the biggest challenges for corporations that outsource outbound telesales today is finding superior vendors that can deliver on key metrics.

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So You Need a Quality Application? Consider These 7 Things

Customer Service Life

A robust quality tool already has built in reporting so there’s no need for more formulas or spreadsheets to get to a point where you can analyze your data. Some metrics that we regularly look at include: Overall quality averages as well as individual agent performance. Calibrate with all scorers. Permissions and access.