Vistio

FEBRUARY 5, 2024

The Dynamic Duo: ServiceSim and AgentHub To optimize the impact of call center training, Vistio integrates ServiceSim with AgentHub, a comprehensive platform designed for coaching and performance management. It provides real-time performance analytics, coaching modules, and personalized action plans.

Call Center 52

Call Center Healthcare Government Coaching 52

Playvox

JANUARY 25, 2024

Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Prevent and close employee skill gaps with a seamless integration to coaching. Workforce Management The yin to QM’s yang is Workforce Management (WFM).

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Calltools

MAY 3, 2023

Invest In Call Coaching Call coaching can be a great tool to build confidence in contact center agents. An experienced agent or manager coaching on a live call can help your agents build confidence in handling common issues and troubleshooting new ones. Request a demo to see how Call Tools can work for your call center.

Contact Center 98

Contact Center Coaching Average Handle Time Analytics 98

SmartKarrot

JUNE 7, 2022

Think of a coach now. A coach gives the image of someone who helps you learn and try activities for your professional growth and advancement. Customer success leaders must move from being bosses to being coaches. It is important to view the customer success leader as a coach. Create a lasting connection with them.

Coaching 19

Coaching B2B Personalization Feedback 19

Balto

JULY 12, 2022

These are the folks that keep our operations running smoothly: training and coaching our agents, and working to improve overall customer satisfaction. This can take many different forms, such as hiring, training, coaching, optimizing workflow and playbooks, or handling escalations. But what about our managers? Here’s the challenge.

Management 52

Management Coaching Contact Center Average Handle Time 52

Playvox

JULY 14, 2023

To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. How are managers delivering coaching?

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Calltools

JANUARY 10, 2024

Provide Call Coaching Choosing excellent call center agents plays a big role in helping to maintain good average handle time metrics. Using call coaching and training sessions can help agents improve their skills and improve average handle time. Request a CallTools demo to explore ways to improve your call center today.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Call Center 52

Playvox

APRIL 11, 2023

Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Coaching is a critical aspect of agent engagement in contact centers. Using a coaching solution lets you address opportunities to improve as they happen and keep feedback frequent and useful.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Balto

MAY 9, 2023

Automated Quality Management (AQM) can enhance quality management in contact centers by automating the whole quality management process, from interaction assessment to agent coaching. Empower your team and boost agent performance with personalized data-driven coaching and scale best practices for your whole team.

Quality management 52

Quality management Contact Center Management Coaching 52

Balto

JUNE 13, 2022

When managers have to interact with customers due to an escalation, it pulls them away from agent coaching, training, and other duties that can help reduce other escalations. Training also requires coaching on handling escalations. Use Real-Time Coaching. One of the best times to coach agents is when conversations are occurring.

Management 52

Management Contact center software Coaching Contact Center 52

Balto

OCTOBER 27, 2022

Every call is scored in the moment and broken down into individual categories so operators can implement targeted compliance coaching. Coach in Real Time. Speaking of targeted compliance coaching, contact centers can leverage real-time functionality to autonomously assist agents on the floor as they navigate compliance regulations.

Scripts 52

Scripts Coaching Education Contact Center 52

Balto

JANUARY 22, 2024

BaltoGPT then processes a database of calls in seconds, generating readable, clear insights, such as: Once you have your agents’ strengths and weaknesses in hand, you can approach your coaching strategies with not just intuition but data-backed insights — gathered in seconds, not hours. What are your contact center’s top objections?

Contact Center 52

Contact Center Coaching Construction Feedback 52

Balto

JANUARY 22, 2024

BaltoGPT then processes a database of calls in seconds, generating readable, clear insights, such as: Once you have your agents’ strengths and weaknesses in hand, you can approach your coaching strategies with not just intuition but data-backed insights — gathered in seconds, not hours. What are your contact center’s top objections?

Contact Center 52

Contact Center Coaching Construction Feedback 52

Balto

MAY 25, 2022

The fast-paced event brings together six Talkdesk partners across two categories to demo their product for just three minutes to convince a live audience that they have the most innovative CX solution in the market today. a global cloud contact center leader for customer-obsessed companies. The winner’s charity of choice receives $10,000.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Playvox

NOVEMBER 15, 2022

Coach And Develop Your Customer Service And Support Team. In any support center, team leaders and supervisors have an essential role to play: coaching and developing agents so that they can become even more efficient and effective. Related Article: Five Coaching Tips For Contact Center Agents that Work. Automate Reports.

Management 86

Management Schedule adherence Coaching Contact Center 86

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. August 25th | 11 AM EDT | 4 PM BST. Register Now. Brian Cantor Leading CX Industry Analyst Contact Center Week. Kumaran Shanmuhan CX & Automation Consulting Leader Jacada.

Call Center 89

Call Center Contact Center Consulting Consulting 89

Balto

MARCH 13, 2023

While guidance software (or call coaching software) does have great benefits for onboarding new agents, this isn’t the complete picture. Without those data points, call coaching software consistently hovered around a 4 out of 5 in helpfulness for new and tenured agents alike.) Or if you’d rather jump to the chase, schedule a demo here.

Coaching 52

Coaching Gamification Contact Center Surveys 52

JustCall

MARCH 21, 2022

Product (s) Demo. Product demos are vital for them to know the product through and through. Conduct product demo sessions to cover all the USPs, features, characteristics, and highlights of your product. Conduct product demo sessions to cover all the USPs, features, characteristics, and highlights of your product.

Sales 52

Sales Coaching Scripts CRM 52

Tethr

MAY 10, 2021

This type of optimization allows you to maintain fewer agents, and to look for a very specific skill set in the agents you train and coach. Agents can be easily coached to consider next-call opportunities using data from their own calls. Request a demo today to see Tethr in action. What problem does this solve?

Call Center 92

Call Center Coaching Chatbots CRM 92

ShepHyken

FEBRUARY 9, 2018

Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens. – Every rep needs something a little different from the coaching process, and asking this question is a quick way to hone in on exactly what assistance your rep needs to grow.

Customer Service 378

Customer Service Morale Sales Coaching 378

Balto

AUGUST 24, 2022

Coach in Real-Time. However, in an evolving industry like healthcare, with so many intricacies, it’s vital to have real-time prompting and coaching. Balto’s Real Time Coaching is a coach, information system, and compliance monitor that supports agents and significantly reduces call escalations. Get a Demo.

Coaching 52

Coaching Scripts Healthcare Education 52

Babelforce

AUGUST 4, 2023

But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. While automated call whispering equips the agent with valuable information before they answer the call, live call whispering offers real-time assistance and coaching.

Call Center 52

Call Center Call flow Coaching call center software 52

Hodusoft

JANUARY 3, 2024

Live monitoring and agent coaching Live monitoring allows supervisors to listen in on ongoing calls in real-time, providing immediate feedback and coaching to agents. Rinse and repeat till you find a provider that ticks all the boxes and is willing to provide you with a free demo for you to make an informed decision.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

ChurnZero

APRIL 26, 2019

Read on to discover how thinking like a Human Resources Manager, introducing your product early, and leveraging a coaching or shadowing program can turbocharge your onboarding experience. . Tip 2: Introduce Your Product Early (Demo, Demo, Demo!). Likewise, consider having your new CSM sit in on demos.

Coaching 58

Coaching Metrics Upselling SaaS 58

Myra Golden Media

APRIL 11, 2023

Additionally, ongoing coaching and feedback can help agents improve their performance and stay motivated. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! Learn more about Balto AI’s solutions here.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. The post Top 3 Trends in Contact Centers Today appeared first on Call Center Coach. What are the top 3 trends in contact center today?” Click to Tweet.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

Playvox

NOVEMBER 16, 2021

But with Playvox’s automated scorecards, evaluation, and coaching templates, as well as its workload management tools, contact center leaders have confidence that agents are participating in regular evaluations and receiving timely feedback to ensure they’re delivering the desired customer experience – even when remote. Empowerment.

Quality management 78

Quality management Management Coaching Contact Center 78

TeamSupport

JULY 31, 2023

Understanding individual performance helps in recognizing strengths, addressing weaknesses, and providing targeted coaching to improve overall team performance. Take the next step and set up an appointment for a live demo and experience how data integrated with the best chat platform can make a difference in your business success.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

Tethr

AUGUST 13, 2020

Leaders can quickly find specific sub-optimal agent behaviors, saving QA and coaching time and allowing for effective behavior change. Power site, or request a demo and just mention J.D. Power consultant provides a review and readout of the results to help further isolate macro issues and prescribe best practices. The post J.D.

Customer Experience 126

Customer Experience Benchmark Best practices Big data 126

Playvox

FEBRUARY 27, 2023

With this unique solution pairing, Salesforce-powered contact centers can now have a digital-first, cloud-native workforce engagement suite, which also includes quality management and coaching. CX leaders have real-time operational visibility and unified coaching and quality management processes.

Management 75

Management Schedule adherence Contact Center Coaching 75

Balto

OCTOBER 20, 2022

Based on the data received from the QA program, you’ll be able to coach and train agents to work towards this business goal and others important to your organization. By doing so, personalized coaching plans can be created for underperformers and top performers to highlight their strengths and weaknesses. Get a Demo.

Best practices 52

Best practices Call Center Gamification Coaching 52

Balto

AUGUST 13, 2022

The supervisor and agent coaching relationship is the most pronounced contradiction. To mentor and coach effectively, the supervisor must build trusting personal relationships with agents. It’s the elephant in the room in coaching and feedback sessions; is the session meant to help, or is somebody in trouble? Get a Demo.

Contact Center 52

Contact Center Coaching Feedback Personalization 52

Tethr

JUNE 12, 2020

How do we know it’s helping businesses coach agents? Our model validated the idea that creating an effortless experience means coaching agents to understand context by requiring a framework of multiple skills that must be used together to shoot for an effortless experience for your customer. Schedule a demo to see TEI in action.

Coaching 65

Coaching Surveys Call Center Metrics 65

Playvox

MAY 11, 2023

To make remote work a success, your team needs autonomy, regular check-ins, coaching, and a sense of purpose. You can monitor and coach agents to improve their time management skills for a more productive daily routine. Contact us to get a demo and see how it can empower your remote employees and managers.

Management 89

Management Contact Center Coaching Employee engagement 89

SharpenCX

JULY 26, 2023

Tailor coaching to help them develop in-line training plans that address issues specific to each agent. Get specific so managers change their coaching or training tactics to include smarter processes. Then, work with your managers to develop coaching and training programs centered around these concerns.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

Babelforce

AUGUST 8, 2023

Während das automatisierte Anrufflüstern den Agenten mit wertvollen Informationen versorgt, bevor er den Anruf entgegennimmt, bietet das Live-Anrufflüstern Unterstützung und Coaching in Echtzeit. Direktes Coaching und Beratung in der jeweiligen Situation können den Agenten helfen, sich besser und schneller zu entwickeln.

Call flow 52

Call flow Coaching Feedback Management 52

Babelforce

AUGUST 8, 2023

Während das automatisierte Anrufflüstern den Agenten mit wertvollen Informationen versorgt, bevor er den Anruf entgegennimmt, bietet das Live-Anrufflüstern Unterstützung und Coaching in Echtzeit. Direktes Coaching und Beratung in der jeweiligen Situation können den Agenten helfen, sich besser und schneller zu entwickeln.

Call flow 52

Call flow Coaching Feedback Management 52