SmartKarrot

DECEMBER 2, 2022

Responsible for hiring, managing, and developing a Customer Success team. Focus on increasing NRR by ensuring the CSM team is showing customers ROI, increasing product adoption, and resolving issues quickly and effectively. Coach individual managers to improve or develop management and leadership competencies.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

SEPTEMBER 2, 2022

Identify critical customer challenges and advise better solutions. Act as an internal advocate for customers by providing client feedback. Deliver, measure, and communicate value realization for the customers, throughout the customer lifecycle. Build customer advocates through reviews, case studies and references.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

FEBRUARY 18, 2022

Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

MAY 18, 2022

Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS.

Customer advocacy 19

Customer advocacy Accountability Coaching CRM 19

SmartKarrot

FEBRUARY 21, 2022

Stay up to date with Customer industry trends. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Monitor customer health to track usage and overall customer satisfaction. Develop strong customer relationships and serve in the role of trusted advisor to BlueJeans by Verizon customers. Apply here: [link].

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Conduct training/on boarding workshops for new and growing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

CSM Practice

JANUARY 17, 2017

To try and assess the answer to this question, I interviewed Noy Bar, Americas Region Customer Success Manager at HP Enterprise and Anna Connell, Sr. Director of Global Subscription Sales at Proofpoint. Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program. It works.”.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

MARCH 26, 2021

Increase customer retention and adoption rates by conducting on-site visits, regular check-in calls, monitoring and completing CTAs, developing success plans. Responsible for customer references, case studies and testimonials for the portfolio of customers. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

DECEMBER 22, 2020

Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments. Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Driving executive engagement to gain Collibra sponsorship.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

ProProfs Blog

DECEMBER 12, 2019

. “Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer.” ” – Michael Shevack, Executive Coach. Customer service is what sets the good companies apart from the bad companies. Customer retention is the only metric that matters.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

Amity

APRIL 24, 2017

How did you get started in Customer Success, and how has your path led you to your current role? I started my career as a Developer, and I also worked in Sales for a couple of years. Outside of myself, we have two types of roles: the first one is Customer Success Management which includes Managers and Associates.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

SmartKarrot

JUNE 8, 2020

Starting with customer onboarding, you will be responsible for aligning with customers on their business objectives and success criteria. You will work cross-functionally with the sales, onboarding, support and services teams to ensure a good and consistent customer experience.

Customer advocacy 10

Customer advocacy Accountability Coaching Sales 10