Kristina Evey

APRIL 28, 2015

We’ve all heard, and made, statements like this about something in either our personal or professional lives. That fabulous looking person in the gym (I’m not talking about the steroid pumpers)… They watch everything they eat. Develop a culture focused on the most important person in your company – the CUSTOMER.

Customer Service 113

Customer Service Coaching Consulting Consulting 113

teleopti

DECEMBER 2, 2019

If you don’t really understand what matters to them, how can you design schedules that accommodate their personal circumstances to motivate and strike a healthy work/life balance? Consider running workshops so staff understand why you are scheduling the way you are scheduling. Involve staff in the scheduling process.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

NobelBiz

JUNE 5, 2023

Delivering Personalized Experiences in call centers In an era where personalization is key to customer engagement, call centers face the challenge of tailoring their communication to meet individual customer preferences and needs. Personalization is the key to unlocking successful lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

Russel Lolacher

MARCH 20, 2023

A few reasons why she is awesome — she is an executive coach, speaker and licensed psychologist providing psychotherapy, career coaching and organizational consulting for more than a decade. She’s an executive coach, speaker and licensed psychologist providing psychotherapy, career coaching, organizational consulting.

Coaching 98

Coaching Personalization Consulting Consulting 98

CSM Magazine

JANUARY 29, 2018

In addition, they need to provide their staff with the proper resources, training, and coaching. Recently I conducted a workshop on business etiquette for a prestigious college. One person who works the front desk of a department that both students and parents contact said that she gets asked the same questions over and over again.

Coaching 40

Coaching Consulting Consulting Enterprise 40

Integrity Solutions

MAY 24, 2023

It’s a person’s attitudes, beliefs and a genuine desire to create value for customers that separate high-achieving salespeople from the rest. The Sales Coaching Factor There are three conversations that unlock sales success: the conversations salespeople have with (1) their customers, (2) themselves and (3) their coach.

Sales 52

Sales Coaching Accountability Personalization 52

Integrity Solutions

DECEMBER 21, 2020

Between the pandemic, the business disruption, and the many personal and professional struggles and responsibilities we’ve all had to juggle over the past 12 months, it’s been challenging, to say the least. For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror.

Sales 69

Sales Consulting Consulting Personalization 69

360Connext

FEBRUARY 12, 2018

A retailer leveraged customer online service training and required every manager and in-store employee to take the “required” service courses plus something that would help each person’s “soul soar.” In fact, now I’m offering coaching for leaders, too. One store manager took a mural painting class!

Education 88

Education Healthcare Scripts Customer centricity 88

CX Journey

NOVEMBER 12, 2015

Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. I kid you not.

Gamification 63

Gamification Airlines Construction Coaching 63

Hero Digital

JULY 9, 2019

As an athlete and ski and soccer coach – including for athletes bound for the Olympics – Cindy brought to life her personal experience of five principles that attendees could apply to their own career paths. Indi Young , independent consultant, author and former co-founder of Adaptive Path in San Rafael, CA.

Scripts 40

Scripts Coaching Personalization Consulting 40

CSM Magazine

JULY 27, 2018

This may or may not result in a successful resolution, depending on the knowledge and experience of the person she approaches and their willingness to help her. ” This is a coaching response, rather than a directive or teaching response. This response answers a question with a question and implies a coaching approach.

Coaching 40

Coaching Construction Management Consulting 40

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. And I really felt like they wanted to add a personal touch. And here’s why she is awesome. In what way?

Personalization 98

Personalization Coaching Education Marketing 98

Comm100

JUNE 30, 2016

The course by eLearning company, GlobalMindset, is offered through Latitude U , the self-proclaimed, “first completely open on-line e-Learning community where any person or organization can share, sell, or acquire learning and knowledge.” Delivery: Online. Customer Service 101 by Universal Class. Cost: $50-$75. Duration: 6 months.

Customer Service 56

Customer Service Banking Education Scripts 56

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . She’s a speaker, executive coach and facilitator. Connect with, and learn more about, Katie on her platforms: .

Coaching 52

Coaching Employee engagement Consulting Consulting 52

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

MARCH 1, 2019

He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered. He has been an adjunct faculty member in psychology and personal development and a talent development facilitator. But he’s not 100% business.

Accountability 40

Accountability Banking Coaching Consulting 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JANUARY 8, 2022

Some of the reasons Leslie is awesome – Owner of the E-write consultancy, she’s a professional writing trainer, coach and instructor, professional speaker, and you feel the benefit of her expertise through organizations like Air Canada, US Fish and Wildlife Service and Caterpillar. She is owner of the Ewrite consultancy.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

Russel Lolacher

MAY 15, 2023

In this episode of Relationships at Work, Russel chats with CEO, leadership coach and entrepreneur mentor Tammy McKinney on defining and establishing our boundaries at work, including how to defend them. But it kept staying in the personal realm. The difference of boundaries as a reaction vs. proactive. .”

Coaching 52

Coaching Consulting Consulting Personalization 52

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. That person over there. I think, Well, if that’s some way to answer that question would be personal, right?

Employee engagement 52

Employee engagement Personalization Management Scripts 52

Russel Lolacher

MAY 1, 2023

In this episode of Relationships at Work, Russel chats with culture consultant and wellness counsellor Rita Chand on what bullying in the workplace feels like, looks like and what we can do about it. A few reasons why she is awesome — she is a certified life coach, a wellness counsellor, and a facilitator. So I did a lot of things.

Personalization 98

Personalization Coaching Employee engagement Consulting 98

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization. to 9.27.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

CrazyCall

APRIL 9, 2019

Personal website. Personal website. Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Personal website. If the sales process does get stalled out, the only person who loses is you. ”.

Sales 133

Sales Consulting Consulting Coaching 133

ChurnZero

NOVEMBER 22, 2021

This is a lesson Kristen Hayer, Founder and CEO of The Success League , has learned firsthand as a former Customer Success leader, and one that she’s helped countless others confront through her work running a Customer Success consultancy. We’ve hit the point in the year when we need to hire our next person. I’m putting in a req.’”.

Benchmark 98

Benchmark Finance Best practices Sales 98

NobelBiz

MAY 22, 2022

Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. But over time, as the world opens up, are you going to be able to retain that person?

call center workforce 52

call center workforce Call Center Management Gamification 52

ClearAction

OCTOBER 2, 2017

Just as you make adjustments in your phrasing and approach for a newcomer, child or person whose native tongue is different, make it a habit to speak in terms that your stakeholders find relevant and resonant. Think of yourself as coach of a sports team to draw inspiration for your storytelling role.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

Amity

MAY 9, 2016

I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. We partner with either the Sales Rep or the Advocacy Coach on some accounts and make a game plan together, create our roles and work together as a team. They will typically do that once a week with one of their coaches.

Coaching 56

Coaching Upselling Accountability Sales 56

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. Dee’s true passion is being a part (however small) of another’s development in leadership, call center principles or personal growth. Kate Nasser The People Skills Coach™ & Author of Leading Morale. Contact Center Industry Facts.

Contact Center 120

Contact Center CCNG Morale Coaching 120