Coaching Consulting Customer Experience Technical Support 
DMG Consulting
NOVEMBER 13, 2017
Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards.
TechSee
SEPTEMBER 7, 2021
When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Visual Assistance 5 Use Cases Beyond Remote Support. Visual Assistance Above and Beyond Remote Support. Warranty management. Onboarding & Training.
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SharpenCX
MAY 11, 2021
To help you create a work from home call center that exceeds customer expectations, we turned to a team of experts. We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. Use internal chat support queues. Infrastructure.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
SmartKarrot
NOVEMBER 22, 2021
Consistently bring creative ideas and solutions to the team on how to improve the customer experience. Perform risk analysis to understand customer trends that will help inform future business processes. Collaborate with Product on a quarterly basis to funnel customer feedback directly into the product development process.
Netomi
JANUARY 5, 2022
This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.
COPC
JULY 5, 2017
experts questions about specific areas for improving operational performance in call centers, customer experience operations, vendor management organizations and procurement. s resident expert on recruiting, hiring, training and coaching for call centers and CX operations. Question #5: Who should be conducting coaching?
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