55 Improvements I Hope You Make To Your Customer Experience
Myra Golden Media
SEPTEMBER 8, 2017
Give employees constructive feedback on their service interactions. Coach your employees always to be friendly and engaging. Get rid of scripts and let your employees be themselves. True nobility isn’t about being better than someone else. It’s about being better than you used to be. Wayne Dyer said that. Always speak in complete sentences. Don’t say, “Zip code?” Say, “May I have your zip code, please?”. Let upset customers vent for a few seconds.