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Delivering world-class customer service – lessons from The Mouse

Talkdesk

Fortunately, Talkdesk is offering innovative and unique options to address the pressing challenges of today’s work-from-home (WFH) reality: Talkdesk Now : Enables the industry’s fastest move to the cloud – companies can deploy a powerful cloud contact center solution in as little as 24 hours, including remote agents.

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Talkdesk Infrastructure Security

Talkdesk

Security is one of the most critical aspects of any enterprise cloud contact center. In this post, we cover the topic of infrastructure security, which covers nine areas: cloud security, encryption, password requirements, authentication requirements, network security, endpoint security, access control, customer data and audit.

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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

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Security Checklist for Remote Customer Support Agents

UJET

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.