Talkdesk

DECEMBER 10, 2020

Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands.

Cloud contact 115

Cloud contact Contact Center Transportation contact center solutions 115

CX Global Media

MAY 15, 2017

Because of this growth and potential it was not too surprising to see Windtream’s contact center specialist John Grasso at the PACE Association Conference. Watch John Grasso of Winstream share insight on Cloud Contact Center Software. A multi-tenant environment may also be referred to as the public cloud.

Contact center software 120

Contact center software Cloud contact Contact Center Transportation 120

NICE inContact

JULY 1, 2019

Having engaged Webhelp, a global BPO (business processor outsourcer) and NICE inContact DEVone partner for assistance, Swedish Rail found that the move to a cloud contact center solution has provided the reliability and broader functionality it was looking for, not to mention real-time performance data for employee coaching and development.

Contact Center 56

Contact Center Transportation Cloud contact Government 56

Noble Systems

MARCH 20, 2020

Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration. All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Some useful links to government resources and advice are also listed.

Contact Center 82

Contact Center voip Gamification Government 82

NobelBiz

FEBRUARY 21, 2023

And complying with government and industry regulations is mandatory for any contact center. Our Cloud contact center software NobelBiz Omni+ is fully compliant and features many advanced security measures to protect customer information and sensitive data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

And complying with government and industry regulations is mandatory for any contact center. Our Cloud contact center software NobelBiz Omni+ is fully compliant and features many advanced security measures to protect customer information and sensitive data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

AWS Machine Learning

AUGUST 30, 2023

Integrate with a contact center QnABot’s automated question answering capabilities deliver effective self-service for inbound voice calls in contact centers, with compelling outcomes. This solution can be utilized with both Amazon Connect and other on-prem and cloud contact centers.

Self service 110

Self service APIs Transportation Contact Center 110