NICE inContact

FEBRUARY 23, 2016

True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels. inContact MAX was designed and built as an all-new cloud contact center agent interface based on extensive research with agents and supervisors in live contact center environments.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

NobelBiz

OCTOBER 2, 2023

Elevate Your Supervision with NobelBiz OMNI+ Supervisor Dashboards Experience the future of supervision with NobelBiz OMNI+ cloud contact center software. Ensure messages reach the right agent across various channels, from SMS to email, webchat, and social media. Experience the future of contact center efficiency.

Contact Center 105

Contact Center Contact center software Multi-channel support Chatbots 105

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Now, if you are confused about which one is right for you, then you can refer to our detailed JustCall vs. CloudCall comparison guide which will help you make an informed choice.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52