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Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology

NICE inContact

Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year.

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Contact Center Technology Trends to Watch in 2022

Hodusoft

Contact Center Technology Trends to Watch in 2022. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Achieving these goals requires a special balance between the human touch and technological innovation. One of the primary advantages of CRM integration with contact center technology is call flow management.

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3 Technologies That Are Increasing Agent Engagement Post Call

USAN

By investing in helpful contact center tools and technologies. Using Technology to Drive Workforce Optimization. Technology has the power to help contact centers more effectively measure, monitor, and improve agent performance. How can companies start to improve agent engagement?

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Web Chat and Wallboard Added to Intelecom Cloud Contact Centre Solution

CSM Magazine

Børge Astrup, managing director of Intelecom Contact Centre Division commented, “We are continually looking for new ways to help our clients create the best possible customer service environments. Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Incorporating advanced technology into your call center can significantly boost productivity and efficiency.

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Contact Center Trends 2021: The CX Watershed

Fonolo

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.