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Edify is Chrome Enterprise Recommended

Edify

Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?

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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

The Gap Between Systems of Record and Enterprise Phone Systems. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue. Unfortunately, adding a cloud contact center solution is only one piece of the puzzle when it comes to modernizing and streamlining enterprise communication.

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6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. Cost and ROI. Conclusion.

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John Grasso of Windstream on Cloud Contact Center Software

CX Global Media

Watch John Grasso of Winstream share insight on Cloud Contact Center Software. Windstream (NASDAQ: WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Cli c k to Tweet.

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Cloud Contact Center: Customer Centricity with Great Agility & Less Cost

Aspect

While there’s no question that the cloud has significant potential to help companies improve performance, this potential is only unlocked with the right strategies. Many companies jump into to the cloud without a clear strategy to get the most out of their investment. Yet only 38% of companies achieved on this.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc.

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The Cloud Contact Center Land Grab Is On

DMG Consulting

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. The future of contact center technology is in the cloud.