Edify is Chrome Enterprise Recommended
Edify
OCTOBER 4, 2021
Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?
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Edify
OCTOBER 4, 2021
Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?
3CLogic
DECEMBER 1, 2022
The Gap Between Systems of Record and Enterprise Phone Systems. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue. Unfortunately, adding a cloud contact center solution is only one piece of the puzzle when it comes to modernizing and streamlining enterprise communication.
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3CLogic
JULY 21, 2020
As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. Cost and ROI. Conclusion.
CX Global Media
MAY 15, 2017
Watch John Grasso of Winstream share insight on Cloud Contact Center Software. Windstream (NASDAQ: WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Cli c k to Tweet.
Aspect
SEPTEMBER 18, 2017
While there’s no question that the cloud has significant potential to help companies improve performance, this potential is only unlocked with the right strategies. Many companies jump into to the cloud without a clear strategy to get the most out of their investment. Yet only 38% of companies achieved on this.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc.
DMG Consulting
MAY 6, 2022
The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. The future of contact center technology is in the cloud.
Talkdesk
MAY 15, 2019
With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce.
Talkdesk
MAY 15, 2019
With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce.
Platform28
DECEMBER 5, 2016
Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching.
Win the Customer
OCTOBER 12, 2018
Here’s a look at customer self-service and the role of burgeoning cloud contact centers. For instance, rental car brands, such as Alamo and Enterprise, report that self-service kiosks can reduce check-in times by half, leading to greater customer satisfaction with the rental process.”. Cloud Contact Center.
CSM Magazine
DECEMBER 9, 2021
Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. Yet growth is inhibited by the complexity of making the transition from on-premises to these highly scalable cloud solutions. “We For more information visit www.empirix.com.
pindrop
JUNE 15, 2020
While contact centers that operate in the cloud have managed to mitigate many of the risks associated with disaster and disruption, challenges remain for on-premise contact centers that are now questioning how cloud solutions could work for their organization. Cloud contact centers solve this issue best. .
Aspect
SEPTEMBER 28, 2017
The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.
TechSee
AUGUST 10, 2023
TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.
City Communications
SEPTEMBER 10, 2018
When it’s time to upgrade your contact center, you’ll likely consider both on-premise and cloud options. The two approaches to the delivery of contact center technology have different advantages and drawbacks. By contrast, an on-premise contact center is hardware-based and requires regular updates and maintenance.
Talkdesk
FEBRUARY 21, 2020
To further improve its customer service operations and overall user satisfaction, OneCause opted for the enhanced reporting and customization capabilities of Talkdesk Enterprise Cloud Contact Center. The post OneCause Amplifies the Message by Switching to Talkdesk Enterprise appeared first on Talkdesk. Want to know more?
OctopusTech
FEBRUARY 13, 2018
Cloud Contact centers have been gaining popularity recently. Cloud contact centers are based on cloud computing or virtual storage space and software holding tank which is basically an IT paradigm that enables access to shared pools of configurable system resources over the internet. c) Hybrid Clouding.
Aspect
JANUARY 3, 2018
AWS is being used by tens of thousands of enterprise-class customers for mission critical systems, and AWS has many powerful disaster recovery tools and capabilities in place. For organizations thinking seriously about a cloud contact center, cloud WFM offers an initial low risk stepping stone.
Ameyo
MARCH 29, 2019
A shift from on-premise to cloud solution has become the talk of the town. Why enterprises are keenly adopting cloud solution and reconsidering the decision of on-premise setup? By 2020, it is expected that 83% of enterprises will opt for cloud solutions, says Forbes Report. appeared first on Ameyo.
Talkdesk
APRIL 23, 2020
With its headquarters experiencing the work-from-home shift and social distancing brought on by the coronavirus (COVID-19) pandemic, IT Naturally opted for Talkdesk® Enterprise Cloud Contact Center to support business continuity initiatives, keep operations moving forward and equip agents with best-in-class tools to work from anywhere.
Talkdesk
FEBRUARY 7, 2019
Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizes Talkdesk, Inc. with the 2019 North American Product Line Strategy Leadership Award for its Talkdesk Enterprise Cloud Contact Center.
CSM Magazine
JUNE 14, 2022
Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs).
Talkdesk
MARCH 13, 2020
EF English Live’s contact center, located in Barcelona, supports customers throughout Europe and the Middle East, making and receiving around one million calls every year. When looking for a new contact center solution, call quality was the leading factor moving forward. Want to know more? Read EF English Live customer story.
NICE inContact
AUGUST 1, 2019
Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
Noble Systems
APRIL 8, 2020
Today, a new breed of enterprise-class CCaaS offerings have redefined the value proposition and changed the game. CCaaS offers a cloud-based customer contact solution that allows companies to utilize contact center software from a provider, without installing hardware on-premise. What is CCaaS?
NICE inContact
MARCH 23, 2016
Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs.
Serenova
APRIL 26, 2019
For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. Cloud contact centers that rely on market-leading cloud infrastructures like Amazon Web Services (AWS) help ensure your contact center is available when your customers need it—often 24/7.
Serenova
APRIL 12, 2019
If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. What do you consider the greatest benefit to moving to the cloud?
LiveVox
APRIL 12, 2023
LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider.
NICE inContact
MAY 12, 2017
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. For ten years, I have attended virtually every contact center session held at the show, the past few years as the Contact Center Track Chair. So, what were the contact center themes this year?
Talkdesk
APRIL 29, 2019
Security is one of the most critical aspects of any enterprise cloud contact center. The post Key Components of Enterprise Contact Center Security appeared first on Talkdesk. This post is the final in a four-part series outlining Talkdesk’s security policies.
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud.
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud.
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud.
8x8
MARCH 12, 2019
This integration makes solutions powered with artificial intelligence accessible to any company with 8x8’s Contact Center, without having to invest in a home-grown artificial intelligence program. Contact Center AI empowers enterprises to use AI to augment and improve their contact centers.” .
Talkdesk
MARCH 8, 2018
Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Title: Cloud Contact Center 2.0: What’s Next.
Jon Arnold
SEPTEMBER 4, 2019
Cloud is the dominant trend these days in the contact center, so there’s a lot to talk about. As a regular contributor to UK-based Enterprise Management 360 , I get involved in various projects, including podcasts.
Cisco - Contact Center
JUNE 18, 2020
Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. We’re known for our ability to execute in scale for large enterprise contact center deployments, and for our deep familiarity with the needs of enterprise IT and line of business leaders.
Natalie Petouhof
MARCH 3, 2016
Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. It is being held March 7-9th, 2016 in Orlando, Florida.
Hodusoft
MAY 24, 2022
According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers? billion by 2025 from USD 11.5
Serenova
MARCH 7, 2019
In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. He’ll also provide the framework you’ll need to decide if the cloud is right for your organization.
Aspect
NOVEMBER 5, 2018
Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? Learn more about how Aspect’s cloud contact center solution can work for your business.
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