Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs. Learn more at five9.com.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

VocalCom

AUGUST 14, 2017

Great customer service begins with a customer-centric mindset. Brands that deliver exceptional service know that their customers are looking for great experiences that lead to long-term relationships. Here are six benefits of a strong customer service culture that every brand should consider.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

NobelBiz

APRIL 18, 2022

Contact center technology allows organizations to meet the demands of their customers through improved call center operations. Contact center technology is also a way to reduce the time and cost of customer service. Many contact centers are using integrated omnichannel technologies.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Vonage

FEBRUARY 7, 2017

It’s natural to always be on the lookout for ways to improve customer service at your organisation – but, sometimes, we’re so busy looking elsewhere that we don’t recognise what’s right under our own noses. The fix: Provide customer service that’s proactive as well as reactive. Being reactive, not proactive.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. In short, technologies that support remote customer service.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Noble Systems

MARCH 19, 2021

Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs. The costs and office space were often prohibitive for small organizations.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Serenova

JULY 7, 2020

Call center agents have become the clear frontline for customer service and brand reputation. To deliver customer service that improves customer satisfaction and builds lasting, revenue-generating brand loyalty requires more than quick issue resolution. You can pair this with gamification that encourages learning.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Liveops

MARCH 15, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs. Learn more at five9.com.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

VocalCom

JULY 3, 2017

For example, if customers feel that their conversations with agents are taking too long or that they are being re-routed too often, it may be necessary to explore issues such as average handling time and making sure that agents are matched to the most appropriate channels or departments. Offer peer training and gamification.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Serenova

JULY 7, 2020

Call center agents have become the clear frontline for customer service and brand reputation. Delivering customer experience that improves customer satisfaction and builds lasting, revenue-generating brand loyalty requires more than quick issue resolution. You can pair this with gamification that encourages learning.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Serenova

JUNE 6, 2019

Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security. The answer is yes.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Call center agents have a stressful job, whether they are working in sales or customer service. Encourage healthy competition. Teams may be created to compete against one another, and agents may also be rewarded for their individual efforts.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Call center agents have a stressful job, whether they are working in sales or customer service. Encourage healthy competition. Teams may be created to compete against one another, and agents may also be rewarded for their individual efforts.

Sales 48

Sales Scripts Contact center software Gamification 48

Noble Systems

APRIL 14, 2021

It does not require a physical location, but only requires an internet connection and telecommunication service. Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Choosing the best virtual contact center platform for your needs.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

CSM Magazine

JULY 21, 2020

Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Cloud contact Surveys Chatbots 52

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

MARCH 23, 2022

How do you plan to measure the customer service process? Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs. What analytics do you offer?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

Noble Systems

FEBRUARY 10, 2021

Here, we discuss how contact centers can prepare now to address both current and future changes in customer behavior in order to future-proof their contact center operations. Here are the top things that contact centers can do now to deliver on the ever-shifting demands of customers. AI delivers on its promise.

Contact Center 98

Contact Center Gamification Self service Analytics 98

JustCall

APRIL 5, 2023

Lacks robust lead generation tools Flexible and customizable platform with a user-friendly interface Poor call quality from time to time Application programming interfaces (APIs) and software development kits (SDKs) available Customer service is great It has a Getvoip rating of 3/5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

Zendesk Zendesk is one of the most popular customer service platforms in the market, with end-to-end products for sales and service teams. Self-help service – FAQs and a knowledge base can be integrated so customers can find answers faster.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52