3CLogic

MAY 26, 2022

If you are seeing a significant drop in customers or stagnated growth in net new customers, the best way to center the new expectations for customer experience is an informed customer experience strategy that can even help you achieve — and exceed — your revenue goals. every year from 2022 to 2030.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

DMG Consulting

OCTOBER 26, 2017

Cloud Contact Center Solutions Improve Relationships between Business and IT. The business is frustrated by, among other things, IT’s demand that they plan out their changes and resource requirements at the beginning of the year, which is nearly impossible because their needs are often driven by unexpected business and economic events.

contact center solutions 48

contact center solutions Cloud contact Contact Center Interactive Voice Response 48

JustCall

MARCH 7, 2023

Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center. It eliminates the need for any on-premise hardware or infrastructure to run a contact center. A cloud contact center provides you with more interaction channels than on-premise contact centers.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

NobelBiz

JUNE 29, 2021

The customer experience is critical to every company’s long-term viability. This customer journey’s enhancement is a work in progress. Outsourcing is the greatest option, allowing companies to focus their approach on their customers. Companies gain from using a contact center along the client journey in three ways.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52

JustCall

MARCH 9, 2023

Omnichannel Strategy , 78% of customers are more likely to go to a company offering a seamless customer experience. You need contact center software that is economical and easy to install. What can be better than equipping your contact center team with top-rated tools to deliver an exceptional customer experience?

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Balto

MAY 25, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies. The Talkdesk team announced the win at the live event.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Four specific strategies for wowing customers every time.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud. What’s Next.

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

CSM Magazine

JANUARY 17, 2024

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. Indeed, we’ll be talking about many of these trends – and more – at our upcoming Disrupt events in both London and Madrid next year. However, this year we will see some real change in the industry.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

Talkdesk

APRIL 1, 2020

On the other hand, you know you’ve been wanting to move your contact center to the cloud to take advantage of efficiencies, cost savings and better customer experiences, but haven’t had a compelling event to make the move. If there was ever a compelling event, COVID-19 is it. Why not embrace the opportunity?

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Callminer

DECEMBER 17, 2019

Although most of your business’s tools and employees may work well together, there can still be a need for internal support providers who can give guidance or link distant divisions together efficiently in the event of difficulties arising at any time. Cloud contact centers may be more reliable. “[…]a U.S.

Call Center 207

Call Center outsourcing Contact Center Finance 207

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. EC Theater Session: Next Wave is Here: Think Beyond the Cloud. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Is an Omnichannel Contact Center?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

CSM Magazine

JANUARY 8, 2024

But with the right cloud-based tools and experience, we can get customers back online by providing replacement contact centre and automation solutions in a matter of hours, not days or weeks. Events that seemed unthinkable years ago are now lurking around every corner.

Healthcare 52

Healthcare Cloud contact outsourcing Enterprise 52

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. What Is an Omnichannel Contact Center?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Natalie Petouhof

MARCH 3, 2016

Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”.

Enterprise 40

Enterprise Customer Experience Contact Center Analytics 40

Fonolo

DECEMBER 15, 2020

Businesses and contact centers that create resiliency can anticipate, react, and recover faster and more comprehensively than those that don’t. This chart from hbr.org shows you how that plays out in a crisis event: The Six Principles of Resilient Systems. The State of the Contact Center 2020. Redundancy.

Contact Center 147

Contact Center Engineering Cloud contact Technology 147

JustCall

NOVEMBER 25, 2022

Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. Real-time or post-event information about clients’ emotional states also should be provided. Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

VocalCom

AUGUST 21, 2017

What exactly is at the heart of great customer experiences? Many would argue that a brand’s ability to embrace a core set of values is essential to creating a customer-centric approach that wins long-term loyalty. Here are five key terms that drive great customer experiences and keep the customer’s interests at heart.

Customer Experience 48

Customer Experience Abandon rate Contact center software Interactive Voice Response 48

Serenova

APRIL 7, 2020

While the situation evolves, we know with certainty that the cloud is the only viable solution for contact centers to transition their agents to safely work from home and meet increased demand while maintaining positive customer experiences and business continuity. A Fully Supported WFH Solution Live in Just Two Hours.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

UJET

NOVEMBER 19, 2020

Important details or entire customer records can be lost or deleted, which hurts your customer experience and, in turn, your bottom line. To avoid customer data corruption, you need a CCaaS platform that goes beyond CRM contact center integration. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

Important details or entire customer records can be lost or deleted, which hurts your customer experience and, in turn, your bottom line. To avoid customer data corruption, you need a CCaaS platform that goes beyond CRM contact center integration. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center APIs Customer Service 82

Talkdesk

FEBRUARY 5, 2020

Have you or a colleague been responsible for a substantial change in customer experience in your organization? Do you use Talkdesk technology to drive the strategy for customer-centricity? CX Business Impact – Celebrating companies who have optimized their contact center(s) and had a positive impact on their business.

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use such valuable information to create richer customer experiences.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Talkdesk

OCTOBER 23, 2019

John Paul , part of the AccorHotels group, is an exclusive provider of luxury and premium loyalty, offering its clients best-in-class concierge service, relationship marketing/events, and cutting edge digital expertise. Talkdesk and John Paul have a shared perspective and focus on differentiating by providing a superior customer experience.

Cloud contact 56

Cloud contact Contact Center Enterprise Marketing 56

USAN

OCTOBER 5, 2021

When customers move from chat sessions or self-service tools to a live agent and that agent has no context, the experience suffers. With customer experience edging out price and product as a brand’s most important differentiator, the limitations of reactive customer service hurt business.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52

Serenova

MAY 7, 2020

Simplify agents workflows: With a unified platform like CxEngage , your agents will have a seamless experience with one tab for all tasks. This reduces handle times, boosts agent morale, speeds interactions and delivers an optimal customer experience. Long-term disaster recovery: The cloud’s reliability is second to none.

Contact Center 86

Contact Center Analytics Morale contact center solutions 86

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Serenova

MARCH 7, 2019

For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. Get the insights you need to really evaluate the cloud. I know, I know, the contact center industry has been talking about the cloud for what seems like years.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Serenova

AUGUST 4, 2020

Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support. As established, contact centers are diverse and tailored to the needs of each business.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Edify

NOVEMBER 23, 2021

The event ran Monday through Wednesday and featured speakers from companies like Nestle, NuSkin, and FootLocker, breakout sessions, and pre-scheduled 1:1 meetings. Last week I attended the GDS CX Innovation Digital Summit.

Technology 69

Technology Contact center software Cloud contact Contact Center 69

Fonolo

JUNE 12, 2019

This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. Expected spikes can be a result of seasonality and promotional events, and unexpected spikes can stem from product recalls or natural disasters. VPs & Directors of Customer Experience.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99