Babelforce

MARCH 9, 2022

But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience. Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center?

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Cloud contact Contact Center Customer Experience Entertainment 52

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. 6 Must-Read Customer Experience Trends in 2019. Live Better Electronically: AI and the Customer Experience. Be Kind, Please Rewind: Experience Overtakes Price and Product.

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Contact Center Entertainment Call Center call center software 99

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. HubSpot claims that 43% of customers want to see more video content from marketers.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers. Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. Social media influencers play an important role in customer loyalty.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90