Talkdesk

APRIL 7, 2020

This tactic is not future-proof, as it comes with the additional cost of buying and building out technology that will no longer be used once agents return to the contact center. Talkdesk Academy : On-demand online training to certified on innovative cloud contact center solutions from Talkdesk.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

Talkdesk

APRIL 15, 2019

Security is one of the most critical aspects of any enterprise cloud contact center. In this post, we cover the topic of infrastructure security, which covers nine areas: cloud security, encryption, password requirements, authentication requirements, network security, endpoint security, access control, customer data and audit.

Wireless 81

Wireless industry standards Engineering Cloud contact 81

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 90

Customer Support Wireless Accountability Contact center software 90

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 72

Customer Support Wireless Accountability Contact center software 72