Playvox

NOVEMBER 18, 2021

The pandemic permanently changed the contact center landscape. Globalization and a younger workforce that prioritizes work-life balance are forces that likely would have compelled contact centers to gradually adopt a work from anywhere agent model. What is a cloud solution? Let’s take a closer look.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

Noble Systems

JUNE 27, 2019

Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Enhanced voice response & routing.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

NICE inContact

JANUARY 23, 2019

The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. CXone Workforce Management Pro automates forecasting and scheduling, which has improved both schedule adherence and service levels.

Cloud contact 54

Cloud contact Contact Center Schedule adherence Technology 54

NICE inContact

NOVEMBER 28, 2018

If you’ve manage an aging contact center, then you’ve probably identified several inefficiencies which limit your success. Maybe its call volumes that exceed contact center capacity. When you transform contact center inefficiencies into proficiencies you are transforming money “wasted” into money saved.

Contact Center 48

Contact Center Schedule adherence Average Handle Time First call resolution 48

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Choosing the Right Partner.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. An All-in-One SMB Call Center Software Solution. Database Integration.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98