NICE inContact

FEBRUARY 23, 2016

Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

NobelBiz

OCTOBER 2, 2023

In the domain of contact centers, the paramount focus lies in ensuring streamlined and effective communication with clients. When approached from a contact center perspective, these systems not only manage and monitor customer inquiries but also harmonize the operational flow, thereby optimizing customer experience.

Contact Center 105

Contact Center Contact center software Multi-channel support Chatbots 105

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Such a combination would ensure that you can successfully derive value from the solution right from the very first day!

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52