EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

SharpenCX

JULY 23, 2020

We’ve seen the typical call center in TV shows or in movies. This scene makes for good drama, but today contact centers look different. . Contact centers have a tendency to get stuck in the past, caught in a time capsule with outdated technology, rules and KPIs that grip to the exact reputation they’re trying to shake.

Contact Center 101

Contact Center Call Center Education At home agents 101

NobelBiz

APRIL 20, 2020

Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results. As a result, call recording in the cloud becomes a valid alternative.

Contact Center 52

Contact Center voip CRM Journey mapping 52

Fonolo

APRIL 27, 2020

Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. When managing a team of remote call center agents, this is even more imperative. ”, and, “Is there anything that you’re struggling with this week?” Exercise with your remote team.

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Call Center Morale Contact Center Gamification 112

USAN

FEBRUARY 23, 2022

But when it comes to making strategic decisions through the lens of customer experience, a CX assessment is a useful exercise. To get started and learn more about USAN’s cloud contact center solutions, reach out to USAN today. Download our whitepaper on CX Assessments and Cloud Migrations.

Cloud contact 52

Cloud contact Finance contact center solutions Contact Center 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

The Northridge Group

MAY 2, 2023

This article was originally published on Contact Center Pipeline and can be viewed here. Will, and How, This New Technology Model Help Contact Centers? But could it revolutionize the contact center industry? and most recently (at presstime) GPT-4.

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Contact Center B2C Chatbots B2B 67