Babelforce

MARCH 9, 2022

It’s a win-win for everyone involved – companies providing cloud services are booming and businesses using their services are making enormous savings on operational costs. But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. On the Mitel side, I’ll let analyst Robyn Gareiss explain : “Take contact center alone. Co-founder Sir Terry Matthews is an actual gosh-darned knight. What a Deal Would Look Like.

Contact Center 99

Contact Center Entertainment Call Center call center software 99

SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. Partner with IT to get the most-used resources online and available to your work from home call center agents, first. to help you navigate this new way of work.

Call Center 94

Call Center Morale Coaching Cloud contact 94

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

3CLogic

AUGUST 18, 2020

Whether an enterprise is simply in need of basic functionality or is ready to take the leap to a fully hosted cloud contact center platform, here are a few deployment options to consider: Connector. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96