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How to Reduce Contact Center Implementation Cost Surprises

CCNG

Have you ever experienced a contact center implementation project where there were surprise costs? I don’t know the industry statistics for how often this occurs in contact centers, but a variety of 3rd party IT industry organizations and journals say it’s above 30% for software projects.

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WFM – Your First Step to a Cloud Contact Center

Aspect

Marc Benioff, Founder, CEO, and Chairman of Salesforce said it best, “ If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud computing is a better way to run your business.” What’s the view of cloud software in the contact center at ground level?

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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

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The Future Today! How to Build a Proactive Experience to Gain Growth and Save Costs!

Beyond Philosophy

Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. The definition is a bit fluid at the moment. However, the company also pays for that time in labor, technology, and many other cost centers.

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5 Tips for Managing Remote or Virtual Contact Center Teams

Fonolo

Managing a contact center team is a challenge at the best of times. If your contact center hasn’t been driven remote by the pandemic, it will likely feel the impact soon — so prepare to go remote now. Managing Remote Contact Center Agents. Here are 5 tips on managing your virtual call center team.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

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Elevating Business Communications: Mastering Call Forwarding in the Modern Workplace

NobelBiz

Before we dive deeper, let’s look over some relevant statistics that will definitely put things into perspective when it comes to the importance of the call forwarding feature. VoIP Advantages over Traditional Systems Using VoIP for call forwarding in a contact center offers several advantages.

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