CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. 1 As a key part of an organization, contact centers are often greatly affected by change. Summary In summary, change is increasingly becoming a more predominant factor affecting contact centers.
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. To ensure they get full value from cloud-based contact center solutions, here are three key considerations.
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Calltools
JUNE 1, 2022
Cloud contact center software allows 75% of companies to carry out more agile business operations. That scalability has become essential to your success and growth in your modern call centers. Fortunately, cloud contact centers are the best way to help improve the scalability of your contact center.
Win the Customer
OCTOBER 12, 2018
Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Of course, with this technology, consumers don’t have to wait in line, on-hold or for a response to an email. Cloud Contact Center. Of course, not all cloud-based contact options are created equally.
Spearline
JUNE 2, 2022
It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?
3CLogic
JULY 21, 2020
The implementation of an on-premise call center can often vary between 6-12+ months. By comparison, cloud call center deployments are generally measured in weeks depending on the complexity of the installation. However, 74% of those executives site analysis of data among the top 5 challenges they face with call centers today.
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
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