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10 Questions New Chief Customer Officers Must Ask Themselves

SmartKarrot

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.

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23 Inspiring Women to Watch in 2023

TechSee

She is responsible for customer help and support journeys, internal application portfolios, and on-site searches. Serpil Timuray – CEO Europe Cluster and Member of Group Executive Committee, Vodafone – Serpil inspires us with her advocacy to close the global digital divide.

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Senior Executives from SAP, Oracle, LinkedIn and Gainsight Join Newly-Formed Advisory Board at CSM Practice

CSM Practice

According to Irit Eizips, Chief Customer Officer and CEO of CSM Practice, “At CSM Practice, we accelerate the profitable growth of both technology and services organizations by increasing revenues, in a scalable manner, from the existing customer base. It’s an exciting moment for this sector.”

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Amazing Business Radio: Jason Bradshaw

ShepHyken

“Your competitors aren’t just people who sell to your customers’ they’re also the potential employers of your top talent. About : Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia. – Jason Bradshaw.

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Growth via Massive Customer Experience Savings

ClearAction

Do this instead: Absorb customer comments across every work group for lifetime value mindset, emphasizing right the first time per customer comments. Author Lynn Hunsaker is Chief Customer Officer at ClearAction Continuum: virtual mentoring for automatic experience excellence.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeanne Bliss, Founder and CEO at Customer Bliss. Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Colin Taylor, CEO at Taylor Reach Group. Follow on LinkedIn.

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Brand Integrity and Your Ideal Customer

ClearAction

Think broadly, be bold, and ally with every group that’s re-engineering processes or policies, leading initiatives, and making strategic decisions. These are apparent in Customer Service chat and audio logs: what is your customer trying to get done and why, and what is their consequence for gaps?