ChurnZero

JANUARY 4, 2019

” – Jonas Stanford, Director of Customer Success at Unbounce. Customer Success previously remained a department rather than an organization-wide philosophy. Understanding that finance, new sales, and more all play a vital role in the Customer’s Success will be a focal point for many forward-thinking organizations in 2019.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

.” – Jonas Stanford, Director of Customer Success at Unbounce. Customer Success previously remained a department rather than an organization-wide philosophy. Understanding that finance, new sales, and more all play a vital role in the Customer’s Success will be a focal point for many forward-thinking organizations in 2019.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

AUGUST 16, 2022

What do customers feel about the company in their surveys? Are the customers posting about the product on social media? While QBRs are traditionally a fantastic way to connect with the customer’s CSM, they are also being viewed as fluff. For example: Would a customer complain if there was no QBR meeting?

Chief Customer Officer 10

Chief Customer Officer Benchmark Finance Metrics 10

SmartKarrot

JULY 30, 2020

In this blog, we are going to see various customer success team roles along with their titles that companies are employing in this department. Chief Customer Officer. Chief Customer Officer (CCO) is one of the emerging customer success titles in modern SaaS companies.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling Journey mapping 10

SmartKarrot

JANUARY 7, 2022

With the continuous evolution of the CX domain on the bottom line, a new role has emerged to assist enterprises in setting up the next level of CX expectations – the Chief Customer Officer (CCO). But the question is still: What exactly do CCOs (Chief Customer Officer) in this relatively new executive position do?

Chief Customer Officer 10

Chief Customer Officer Customer centricity Education Finance 10

ChurnZero

OCTOBER 28, 2021

To help us continue to learn and grow, ChurnZero, ESG, and Higher Logic, invited CS leaders to participate in a survey for the second year in a row, to share their experiences of where they fit within their organization and the influence they have. Speakers: Abby Hammer , Chief Customer Officer, ChurnZero. Q&A Recap.

Chief Customer Officer 52

Chief Customer Officer Metrics Finance Surveys 52

Eptica

MAY 27, 2016

That’s the stark finding from new research from KPMG Nunwood, based on a survey of 7,500 US consumers covering 243 brands across 10 sectors. Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace.

Chief Customer Officer 49

Chief Customer Officer Customer Experience Multichannel Finance 49

Customer Guru

MARCH 7, 2018

A testimony to this is a recently held DCAT event in New York, where each and every one of our key customers said that CX is the key differentiator for Piramal. Customers found that the way we follow up with them is immensely valuable. The customers valued this very much. by Jeanne Bliss.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

ChurnZero

FEBRUARY 23, 2021

How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores.

Metrics 80

Metrics Benchmark Chief Customer Officer Accountability 80

Vistio

JANUARY 13, 2022

There are different types of interfaces that integrate in to pull data in from other custom applications in the product management area, the sales environment, so critical there, they might very likely have their own independent CRM. I think we all know what those survey response rates are like now. They’re not good.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

There are different types of interfaces that integrate in to pull data in from other custom applications in the product management area, the sales environment, so critical there, they might very likely have their own independent CRM. I think we all know what those survey response rates are like now. They’re not good.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52