ClientSuccess

FEBRUARY 26, 2019

I absolutely LOVE Jeanne Bliss and Chief Customer Officer 2.0. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. I often quote her book in class when referring to storytelling and it’s VITAL importance in Customer Success. Question 3.

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inmoment

MAY 14, 2020

It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.” Question #3: Do You Know Who Owns the Member Experience?

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

CX Journey

JULY 18, 2017

What does this person do? What advice is there for future customer experience executives? Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. What are the critical success factors for this role? And during a recent podcast with GMC Software.

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ClientSuccess

AUGUST 24, 2018

This has been one of my favorite reads, because the mindset and principles of Extreme Ownership can be applied not only to our personal lives but also to our work professionally in customer success in a way that boosts our ability to drive customer outcomes and growth. From : Adam Kuznia , Chief Customer Officer.

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ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. It can be exhausting to try and have a “work personality” and a “home personality.” Don’t focus on making your customers happy.

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Management Chief Customer Officer Best practices Consulting 70

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

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Chief Customer Officer SaaS B2B Consulting 21

ClientSuccess

JULY 23, 2019

Earlier in my career, there was a specific instance where a customer came to me with a business problem, and in that moment I was so worried about not having the right answer I just started throwing out potential solutions. Be resilient in your desire to help customers achieve success. Ultimate Guide to SaaS Customer Success Metrics.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

SmartKarrot

APRIL 20, 2020

It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine. The Road to Success – How to Scale Customer Success Efficiently. by Jeanne Bliss.

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Chief Customer Officer Customer centricity SaaS Engineering 10

ChurnZero

DECEMBER 13, 2019

Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. I am absolutely a huge advocate of operations for Customer Success. Q: How quickly would you build a Customer Success team from one person to many?

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

Mindtouch

AUGUST 21, 2019

Typically, contact center leadership is focused on how knowledge management can help impact call center KPIs such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT). Personalization and permissions. Download the free ebook. The post What is Knowledge Management?

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Management Self service Chief Customer Officer Chatbots 88

ClientSuccess

MAY 15, 2019

By making this a focus and priority for the partnership, it almost doesn’t matter how you engage with them, weekly, monthly, in-person or via hangouts, we have something clear we are working towards together. This book does a wonderful job talking about the focus around customer outcomes as being a key metric of overall success.

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Chief Customer Officer Engineering Best practices Metrics 45