ChurnZero

OCTOBER 15, 2021

The rising prominence of Customer Success is the result of it being the central business driver of growth and profit. Businesses were forced to wise up to this fact during the pandemic when new sales shriveled. When you’re a small business, 80% of revenue comes from new sales, generally speaking. NRR is your “friend”.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Jeanne Bliss.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 18) Use CJM, UX, DX, CRM, etc. If so, it’s good CX.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 18) Use CJM, UX, DX, CRM, etc. If so, it’s good CX.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. Being social drives engagement; engagement drives loyalty and advocacy; and both correlate directly to increased sales." Jim Tincher Journey Mapper-In-Chief, Heart of the Customer. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger.

Consulting 135

Consulting Consulting Metrics Feedback 135

Answer Dash

APRIL 16, 2019

“Customer experience professionals often strive to fix everything for every single customer,” observed Diane Magers, formerly with Office of the Customer at AT&T. “At At another company, the sales reps were using the same service model, services set and pricing structure for everyone,” Magers recalls.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76