Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2
Beyond Philosophy
FEBRUARY 20, 2020
Chatbots can have these personas, too. Many of the early experiments in the chatbot world that Messina thought were interesting and effective were narrative-driven. So, the brand story influenced the chatbot and reflected those values in the response. . Follow Colin Shaw on Twitter @ColinShaw_CX.
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