Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
SmartAction
FEBRUARY 16, 2021
The caveat though, is that delivering a stellar customer experience – especially in retail, hospitality, and healthcare sectors – can be prohibitively expensive to scale. Virtual agents can also handle spikes in call volume, making them a scalable solution to meet seasonal demands. Customer Wait Time.
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Interactions
AUGUST 13, 2020
For example, a customer may call their healthcare provider in order to schedule another appointment, reset their password, and pay their bill. . These transactions can be handled by a simple chatbot or IVR system, as not much advanced functionality is needed. Types of transactions.
SmartAction
APRIL 1, 2020
SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. COVID-19 triage questions for healthcare providers). For a live demo, visit [link].
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CSM Magazine
MARCH 18, 2021
Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). Chatbots rarely help. As customers, chatbots often make us feel blocked from getting the information we are looking for. Why are chatbots used in the first place?
SmartAction
JANUARY 16, 2020
Ok chatbots, you’ve had your fun. If you’ve experienced a bad Virtual Agent recently, chances are, it may have had nothing to do with the underlying technologies and everything to do with how it was designed. For example, scheduling appointments used to be a huge hang-up for Virtual Agents. Talk is the new Type.
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