Chatbots Entertainment Self service Wait times 
ShepHyken
APRIL 24, 2020
If your business has been hit hard, set clear expectations on customer service telephone lines and provide updates on websites, such as this notice on the?Airbnb Airbnb website: Wait times are longer than usual right now. Now is the time to double down on self-service.
Quadient
SEPTEMBER 28, 2020
This has increased wait times and, in some cases, shut down systems. Therefore they are more open than ever to trying new technologies such as automated self-service options and chatbots to self-manage through relatively minor concerns. Keep it simple; remember Covid-19 has put a lot on peoples’ plates.
SharpenCX
DECEMBER 9, 2020
Your AHT will uncover where your customers’ time is being wasted. Two-thirds of customers are only willing to wait two or three minutes on hold. So if hold time is the culprit, you know to work on cutting down wait times. Make wait times more tolerable. Read Next] How long is too long on hold.
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