Chatbots Customer Experience Omni-channel support Virtual Agent 
SmartKarrot
OCTOBER 22, 2021
Chatbots to the rescue. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). Omni channel support systems will come up.
InGenius
JANUARY 31, 2020
Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. AI-assisted customer service.
CSM Magazine
JUNE 12, 2020
According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels. Impact of Globalization.
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