Why is my smart device making me feel dumb? The challenges of onboarding IoT devices
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.
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