Chatbots Customer centricity Multichannel Revenue potential 
JivoChat
APRIL 13, 2021
Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 billion in 2019.
Comm100
FEBRUARY 5, 2018
What Customer Engagement Software Tools Are There? Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? This put power into the hands of the consumer, and lead businesses to focus in on the customer experience. CRM Software. Live Chat Software. Social Media Software.
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