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Chatbots in Banking: The New Must-Have in Customer Care

Inbenta

The banking sector has also recognized the game-changing effects innovative technological disruptors like Artificial Intelligence (AI) can have and acted promptly to optimize their online and mobile banking models with customer interaction platforms. Covid-19 has accelerated the deployment of these technologies even further.

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Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

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Guest Post: Trends of Customer Service in 2023

ShepHyken

This year, we’ll see a growing focus on the role of service in corporate strategies, with businesses incorporating new approaches and technologies to deliver the support their customers need. Service has become the main point of contact between a business and its customers, greatly affecting their perception of the brand.

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Why customer care centers are your competitive advantage in 2021

Hello Customer

G iven that customer service is a good way to create customer loyalty, it makes sense that organizations should be investing in it, not cutting costs. Steven Van Belleghem perfectly illustrated why good customer service is essential with this example. ??. Customer Experts. To wrap up. And it won't disappear any time soon.

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3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.

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10 Key Metrics to Evaluate your AI Chatbot Performance

Inbenta

They remain your main source of analysis to evaluate the impact of an AI chatbot on your company’s results. Therefore, we have gathered the top 10 key metrics to monitor when measuring your chatbot’s performance. Indeed, your customers won’t talk to a bot like they do to a human. Email reduction rate. Escalation rate.

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AI IS DISRUPTING CX, WHAT DOES THAT MEAN FOR ME?

CCNG

Now, let's dive into this fascinating fusion of tech and customer care. I do not discount that a world where AI-driven chatbots handle routine inquiries and human agents tackle complex customer issues will result in some downsizing of that frontline workforce.

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