CCNG
FEBRUARY 15, 2023
What role can your customer service organization play in helping to support the construction of strong customer relationships? Bob Azman is Founder and lead consultant for Innovative CX Solutions and a CCNG Academy member and regular contributor. Bob can be reached via the CCNG website member directory or on LinkedIn.
Beyond Morale
SEPTEMBER 30, 2013
Two of my most active associations are the Customer Experience Professionals Association ( CXPA ) and the Call Center Network group ( CCNG ). Improving well-being is more difficult than constructing a sense of purpose because what causes a higher sense of well-being in individuals is unique.
CCNG
AUGUST 24, 2022
Suddenly the people mowing lawns, digging trenches, even holding the “Slow” sign in road construction are comrades. Driving rain, and extreme heat (I’ve lost six pound in water weight during a single four hour shift) are no fun to work in. Or perhaps it is pouring rain, and she won’t be able to dry off for hours yet.
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