CCNG, Chief Customer Officer and Customer Experience

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CCNG

Chief Customer Officer

Customer Experience

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

JUNE 14, 2023

Think about the very best customer experience that you have ever had with a brand. Now, I will share with you one of my best experiences… Once when I was preparing for a vacation, I spent many evenings searching the web for the best pricing for our airplane flights. Simply put, they created an emotional connection with me.

Customer Experience

Customer Experience Airlines CCNG Chief Customer Officer

This is where you break down barriers to enhance contact centers

CX Global Media

AUGUST 28, 2018

To tear down the barriers that are preventing you from delivering an exceptional customer experience, you can’t do it alone. I witnessed first-hand the power of community when I attended a CCNG networking event at Coca-Cola Consolidated’s contact center in Charlotte, North Carolina. Here is an edited transcript of my interview.

CCNG

CCNG Contact Center Chief Customer Officer Coaching

Customer Contact Central

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

This is where you break down barriers to enhance contact centers

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