CCNG and Chief Customer Officer - Customer Contact Central

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CCNG

Chief Customer Officer

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

JUNE 14, 2023

Here are some key metrics and approaches to consider: Key Metrics to Assess Customer Engagement and Loyalty In Jeanne Bliss’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets".

Customer Experience

Customer Experience Airlines CCNG Chief Customer Officer

This is where you break down barriers to enhance contact centers

CX Global Media

AUGUST 28, 2018

I witnessed first-hand the power of community when I attended a CCNG networking event at Coca-Cola Consolidated’s contact center in Charlotte, North Carolina. Supporting the programming activities for the event came from the CCNG team, led by long-time contact center industry veteran, and president of CCNG, David Hadobas.

CCNG

CCNG Contact Center Chief Customer Officer Coaching

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

This is where you break down barriers to enhance contact centers

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