Avaya

MARCH 16, 2016

Diligent Benefits represents a new breed of financial services provider, armed with innovative technology to deliver a superior experience to consumers researching and purchasing life insurance, with the goal of transforming the life insurance customer experience. We help our customer meet their objectives.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44

NobelBiz

JANUARY 23, 2024

In contrast, CSaaS offers a more flexible approach, adapting to the dynamic needs of businesses and their customers. We hear a lot about customer experience these days, but the ideal of CX has to be underlined with the ability to do it. How do I communicate with the people I need to reach (customers, prospects etc.)?

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

8x8

FEBRUARY 26, 2018

We’ve spent the last year building and perfecting cloud communications, collaboration and customer engagement solutions that both simplify and enhance the employee and customer experience. EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

We’ve spent the last year building and perfecting cloud communications, collaboration and customer engagement solutions that both simplify and enhance the employee and customer experience. EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

JANUARY 16, 2024

By utilizing the expertise and skills of the agents, businesses can effectively nurture strong customer relationships and foster exceptional customer experiences. The importance of call center campaigns in the customer-centric era cannot be overstated. Why Are Call Center Campaigns Important?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NICE inContact

MAY 12, 2017

Is Cloud Contact Center the New Normal? Even the execs from Cisco and Genesys, when asked to talk about a recent customer win, highlighted customers who had moved from premises-based systems to the cloud.

Enterprise 48

Enterprise Contact Center Cloud contact Banking 48

Serenova

APRIL 22, 2019

That’s why, earlier this year, leading industry analyst Sheila McGee-Smith spoke to companies from diverse industries about why they chose to migrate to the cloud. Here’s a summary of what she learned from one of those companies about how customer experience, cost savings and efficiency were critical drivers in making its decisions.

Contact Center 40

Contact Center Cloud contact Enterprise contact center solutions 40

NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Fonolo

APRIL 18, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VPs & Directors of Contact Channel Performance.

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

Fonolo

FEBRUARY 27, 2018

For example, see the Twilio-ING case study. Ovum recently released a report called “Selecting a Multichannel Cloud Contact Center”. More Enterprise DIY: Larger organizations are getting empowered to “roll their own” call center using basic components plus internal or external developers. Another View.

Call Center 99

Call Center APIs Contact Center SaaS 99

Fonolo

FEBRUARY 27, 2019

Successful Case Studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VPs & Directors of Contact Channel Performance. Simon Waldron , Customer Experience Team, injixo. Plus so Much More!

Call Center 91

Call Center Contact Center Service level Enterprise 91

Fonolo

APRIL 10, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VPs & Directors of Contact Channel Performance.

CRM 98

CRM Contact Center Call Center Contact center software 98

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

NobelBiz

MAY 25, 2023

By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Trusting the data can improve the customer experience. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers.

call center software 98

call center software Call Center APIs Contact Center 98

Fonolo

FEBRUARY 13, 2019

The move to cloud is certainly one of the big trends in customer service. For more on customer service trends, see our latest whitepaper. “… cloud contact center solutions helped 71% of organizations easily scale up or scale down … in response to seasonality fluctuations as well as in the event of disasters.”.

Contact Center 57

Contact Center Call Center APIs Technology 57

Babelforce

JANUARY 28, 2021

One case study showed major increases in agent skills and agent retention. There was also a 30% spike in enquiries converted to orders – meaning customer acquisition cost shot sank through the floor. As you know, that means letting agents work from home or smaller remote offices. The cost benefits are clear (and huge).

Contact Center 52

Contact Center CRM Upselling Sales 52

NobelBiz

JANUARY 30, 2024

It occurs when a business’s communication channels are overwhelmed and unable to handle incoming contacts and calls. Inevitably, call center blockage significantly impacts customer experience. Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

AWS Machine Learning

NOVEMBER 28, 2022

Customers from different industries rely on AWS AI services to improve efficiency and reduce operational costs. For example, WaFd Bank, a full-service US bank, improved its customer experience with Talkdesk (a global cloud contact center company) and AWS Contact Center Intelligence (CCI) solutions, reducing call times by up to 90%.

Healthcare 89

Healthcare Analytics Banking Enterprise 89