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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. It is the percentage of customer questions that could/should be handled in self-service by the customer. Educating on self-service results in a better customer experience.