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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

On the other side, their new cloud contact center solution handles all live, phone-based communication systems and associated data like transcriptions, call logs, and recordings. An organization’s system of record manages service workflows and data, while a cloud contact center solution manages service interactions.

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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. and are responsible for the maintenance, security, and upgrades.

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Sales Automation in 2022: A Complete Guide for Sales Teams

JustCall

Virtual agents can handle everything from ordering to tracking and query management. An Interactive Voice Response ( IVR ) is an automated phone menu system that uses a computer to gather information from callers and determine their needs. Save Time on Manual Work with Automated Call Logging.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.