aircall

MARCH 29, 2021

No matter what industry you’re in or the size of your company, you’ll quickly realize that there are many benefits to having a phone system that offers a VoIP call recording feature. For Support.

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. Monitor your performance.

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. Monitor your performance.

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

aircall

NOVEMBER 9, 2016

Cloud: On the other hand, your cloud-based call center software is all dematerialized, so you needn’t rely on hardware. Most of the reliability and call quality problems attributed to VoIP aren’t due to failings of the technology itself, but rather to a weak internet connection.

call center software 82

call center software Call Center virtual call center voip 82

NobelBiz

MAY 24, 2022

These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates). They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.).

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

aircall

NOVEMBER 9, 2016

Cloud: On the other hand, your cloud-based call center software is all dematerialized, so you needn’t rely on hardware. Most of the reliability and call quality problems attributed to VoIP aren’t due to failings of the technology itself, but rather to a weak internet connection.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Hiring remote or virtual agents can benefit call centers with long opening hours or seasonal changes in their activity. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83