JustCall Vs Nextiva: Which One Should You Choose For Your Business?

Communication has always been one of the keys to the success of any business. This fact especially holds true in the world of today, wherein remote working has become quite common.

This is why most businesses are on the lookout for a reliable and efficient communication system with the help of which they can:

• Keep in touch with clients
• Collaborate with colleagues
• Make sales calls

One such software is JustCall. It is a cloud technology-based VOIP communication provider that needs no introduction.

As the go-to alternative to yet another popular VoIP application, Nextiva, JustCall promises a host of advantages that can put any up-and-coming business on the fast track to growth.

However, despite its impressive range of features, there are some businesses that are unable to decide between JustCall and one of the more popular JustCall alternatives in the market, Nextiva.

This is why we’ve compiled a guide in the sections below that extensively compares these applications, with the help of which you can select the software that best suits your needs.

Comparison of JustCall vs Nextiva

JustCall vs Nextiva: User Interface

JustCall

Nextiva.

Source: Nextiva

As seen above, while both applications are at par with each other in terms of their UI, JustCall offers a more intuitive and easily navigable dashboard.

JustCall vs Nextiva: Top Features

The table below offers a high-level overview and side-to-side comparison of the top features of JustCall vs. Nextiva:

Comparing Business Communication Features

JustCall	Nextiva
Virtual phone numbers are available in 70+ countries	Virtual phone numbers are available only in the US and Canada
Number porting feature is available.	Offers number porting
Toll-free numbers are available in US, UK, and Canada	Toll-free numbers are available in US and Canada
The employee directory is available	The employee directory is not available
Offers omnichannel support features via phone calls, SMS, IVR, and call routing	Omnichannel support is available
Workforce management and performance tracking features : agent training and monitoring with live call tracking architecture	Offers workforce management and tracking features
Offers customization features such as: Customized working hours, Phone numbers, Outbound caller IDs, Call greetings	Customization is available
Offers advanced conversation intelligence with real time call transcriptions, live call prompts, AI-based scores, moment analysis, and sentiment analysis	Conversation intelligence features are available
Virtual call center is available	Virtual call center is not available
Offers call routing and call forwarding features	Call routing and call forwarding features are available
Offers IVR on all plans	IVR feature is available
Offers multi-level IVR	Multi-level IVR is available in Professional and Enterprise Plans
Call history is available as a shared asset amongst team members	Call history is available for every employee individually
Call logs and reports are available	Offers call logs and reporting features
Call recording feature is available	Offers call recording only in Enterprise Plan
Call transcription is available as an add-on service for JustCall pricing plans	Call transcription is available
Voicemail transcription is available as an add-on service	Voicemail transcription comes only as a part of Enterprise Plans
Offers conference calling on all plans and for unlimited participants. Users can also access conference call logs, notes, dispositions, and reports.	Conference calling is available only in Professional and Enterprise Plans. Number of participants is restricted to 40 in the Professional Plan.
Concurrent calling on all plans	Concurrent calling is available through SIP trunking
SMS features are also available.  The cost of sending a local SMS in the US is as low as $0.009085 per message, with these messages deliverable across all carriers. The cost of receiving text messages is $0.0086 per message.	Offers SMS only with Professional and Enterprise plans. Users will have to purchase the Nextiva cloud communication package to send and receive SMSes. The package costs are in the range of $20.95 to $37.95 per user per month.
The MMS feature is also available	MMS is only available in Professional and Enterprise plans.
Offers Bulk SMS/MMS	Users can send SMS or MMS to a maximum of 100 people.
Users can send and receive unlimited internet fax	Unlimited internet fax is available
Integrations:  Offers 100+ integrations with  CRMs, helpdesks, and business tools including: Salesforce HubSpot Zapier Pipedrive Copper Zoho CRM Zoho Phone Bridge Zoho Recruit Zoho Desk Zendesk Front Reamaze Slack and more if you do not find the integration you are looking for, you can get in touch with the JustCall engineering team and raise a request. They will do their best to accommodate you.	Limited integrations with the availability the base plan offering only Google and Outlook contact integrations. For high-end integrations with software such as Salesforce, HubSpot, Zendesk, etc., customers have to purchase the Enterprise Plan.
Single Sign-On (SSO) is available	SSO is available with the Enterprise Plan
Cross-platform mobility available through the web, desktop, and mobile applications for Windows, Android, macOS, and iOS	Cross-platform mobility available through the web, desktop, and mobile applications for Windows, Android, macOS, and iOS
JustCall Cloud Phone System enables post-call surveys and feedback that accept keypad inputs on a scale of 1 to 5 to rate the call or support experience. This feedback is then recorded in the analytics dashboard to assess agent performance.	The post-call surveys and feedback feature is not available

As seen above, JustCall leads from the front owing to its range of advanced functionalities, including:

• SMS
• MMS
• Conversation intelligence features

Its low operational costs also give it a significant advantage over other applications, such as CloudTalk, Nextiva, etc., which are some of the well-known, though less preferred JustCall competitors, as seen below.

Comparing AI Capabilities

Features	JustCall iQ	Nextiva
Call Transcription	✅	❌
Snippet sharing	✅	❌
Coaching comments	✅	❌
Call summary	✅	❌
AI scoring	✅	❌
Manual scoring	✅	❌
Call Analytics	✅	❌
Custom moments	✅	❌
Tags	✅	❌
Script compliance	✅	❌
Agent Assist	✅	❌
SMS AI – Tone anlaysis	✅	❌
SMS AI – Rephrasing	✅	❌

Clearly, JustCall iQ is a winner when it comes to AI capabilities, where as you would not find these features in any of the plans that Nextiva offers. View the complete set of JustCall iQ packages here. 

JustCall vs Nextiva: Pricing and Plans

To kick off the JustCall vs. Nextiva comparison, let’s start with one of the first considerations that businesses have – costs.

JustCall pricing

• Essentials – $19 per user/month
• Team – $29 per user/month
• Pro – $49 per user/month
• Business – On request

JustCall also offers AI features for voice and SMS with JustCall iQ. Find out all about the new JustCall iQ pricing plans with AI capabilities.

 

Nextiva pricing

• Essential plan at $25.95 per user per month
• Professional plan at $30.95 per user per month
• Enterprise plan at $40.95 per user per month

While at face value, it may appear that Nextiva is more cost-effective, customers have complained that its tiered pricing plan is rather complicated, given that the structure changes exponentially in response to the increase in the number of users.

For instance, the figures shared above are applicable for a group of between 20 to 99 users. 

If a company exceeds the number of users, then the pricing will change accordingly.

On the other hand, JustCall maintains a transparent and simple pricing model that remains consistent and in proportion to the number of users, which is why JustCall proves to be more valuable financially.

Customer Support

JustCall

JustCall offers dedicated chat and email support options.

Additionally, it also grants access to a comprehensive Help Center that can address all your frequently asked queries, which is quite a useful feature as your agents need not be active all the time to address customer concerns. 

Nextiva

Nextiva offers the following types of 24/7 support:

• Email
• Chat
• Phone   

JustCall and Nextiva Setup

As for initial setup, while Nextiva and JustCall extend professional implementation, JustCall goes above and beyond with personalized onboarding support.

JustCall Setup

Customers who have subscribed to JustCall’s plans will also receive additional perks such as:

• Priority support
• Dedicated account managers

Nextiva Setup

Customers utilizing Nextiva’s enterprise-grade plan will get the following:

• Dedicated technical support
• Additional professional services
• A Service Level Agreement that guarantees 99.99% uptime

JustCall vs Nextiva: Customer Reviews

	JustCall	Nextiva
G2	4.2/5	4.4/5
Trust Radius	8.2/10	8/10
Capterra	4.1/5	4.2/5
Software Advice	4.07/5	4.15/5
GetApp	4.2/5	4.1/5

Though it may appear like Nextiva has an advantage over JustCall, do bear in mind that JustCall is relatively new and may soon catch up. The rating is highly dynamic and can also change with the changing volume of reviewers.

As such, we highly advise that companies perform their due diligence while making this choice rather than simply relying on ratings and reviews.

JustCall: User Reviews at a Glance

Source: G2

Where JustCall Shines

The following sections detail a few segments where JustCall clearly manages to overshadow Nextiva:

Worldwide Reach

With support extending to 70+ countries, companies can add a local touch through their contact information.

The different types o numbers companies can avail of include:

• Local numbers
• Toll-free numbers
• Country-specific numbers
• Vanity numbers
• Numbers based on area code

With respect to the section above, Nextiva fails to offer vanity numbers, which can be a critical component in giving your business a personality.

Personalized Onboarding

In addition to free installation and setup services, JustCall’s customers also get continued support through personalized onboarding.

They get:

• The complete phone system on all four plans at no extra cost
• Features and functionalities present in their respective plans

In light of the information above, Nextiva fails to extend this convenience to its customers. 

Greater Accessibility and Availability

Businesses having an online presence can equip their websites with the ‘Click to Call’ functionality with JustCall.

You do not have to be a tech expert to leverage this feature, as it is readily available in the form of a plug-and-play extension for popular browsers like Google Chrome.

Additionally, the click-to-call feature works both ways, which means that your employees can use it to connect with customers.

Further, JustCall comes with an Appointment Scheduler, which can capture customer availability through an interactive calendar.

Visitors can select their preferred date and time slot, following which your agents can get in touch with them at their convenience. The same is available through the Request Callback and Drop a Message features of Click to Call in JustCall.

Now, while Nextiva also extends a similar Click-to-Dial functionality, setting it up can be quite a task given that it involves linking Nextiva Voice accounts, Nextiva App, CRMs, etc.

Robust Team Management

JustCall offers powerful team management features that allow managers to orchestrate a flurry of activities while staying at the helm of all affairs, such as:

• Assigning phone numbers
• Tagging team members in scheduled contacts
• Sharing contacts
• Monitoring call activity
• Routing calls internally
• Concurrent calling
• Carrying out cold and warm transfers

Additionally, since all the campaign data on JustCall is available as a shared asset, teams can come together to create useful repositories that will streamline processes and improve workflows, boosting productivity.

Nextiva offers the following features as well, though they are only available for Professional and Enterprise plans:

• Team calling
• Messaging
• Collaboration

Additionally, users will have to use a separate, dedicated app, namely, Co space by Nextiva, to utilize the above features.

This decentralization makes it harder to manage conversations as it is purely focused on internal interactions.

Powerful Integrations

With support for the integration of more than 100 business tools and apps, businesses can seamlessly increase the capabilities of JustCall in just one click.

Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems.

Comparatively, Nextiva’s capabilities with respect to integration are fairly limited.

Custom Greetings

Users can play custom greetings on JustCall even in the basic plan. As such, businesses can record branded messages for their callers and enrich their customer experience.

Nextiva only offers this feature for its intermediate plans and above.

Mobile App

Even though JustCall and Nextiva offer their respective apps for desktop and mobile devices, JustCall easily surpasses Nextiva.

This is evident from the high praise JustCall’s Android and iOS applications have received owing to their:

• Highly intuitive
• Responsive
• Functional UI

On the other hand, Nextiva’s UI feels obsolete and clunky and has a steep learning curve.

Call and SMS Analytics

JustCall allows analytics and reporting of calls and text messages. As a result, businesses can comfortably manage and track the performance of their call and SMS campaigns.

On the other hand, Nextiva’s analytical feature is only present for calls.

Workflow Automation

JustCall’s workflow automation feature helps reduce the strain on your employees, which frees them up for other important tasks.

On the other hand, Nextiva does offer automation capabilities, but it is available in an entirely different package that is dedicated to Contact Centers.

Customization

JustCall offers a volley of customization that allows businesses to create a branded experience, such as:

• Custom greetings
• Welcome messages can set the tone
• Allowing businesses to configure and customize the GUI to reflect their corporate branding

This feature would definitely leave Nextiva’s customers wanting more.

One-Stop Solution

JustCall is a one-stop solution for all business requirements. Whether you wish to make calls or monitor them or manage teams – you can do it all over a single app and a single platform.

Due to the diversification of its offerings, some features of Nextiva will be available in one module while others may be available in a different module, and so on, which leads to disruptions in an organization’s workflow.

Where Nextiva Shines

Some aspects where Nextiva stands out are:

Unlimited Calling

Nextiva offers unlimited calling functionality.

However, it is worth mentioning that it applies only to calls made within the US and Canada. Furthermore, the outgoing calls are limited to 1500 and 12,500 minutes, for the Essential and Enterprise plans, respectively.

Nextiva offers HD calls, which is definitely quite useful for video-conferencing , etc.

Video Calling

Nextiva systems that are geared towards internal communications also offer video calling features, as evident from their productivity-centric features, such as:

• Screen sharing
• Video conferencing
• Instant messaging, etc.

Currently, JustCall is a voice-only service.

AI-Powered IVR

In addition to the regular menu-based IVR (and multi-level IVR in the Professional and Enterprise plans), Nextiva boasts a top-of-the-line AI-powered Voice-Recognition IVR system that leverages conversational AI and Natural Language Processing (NLP) to accept voice inputs and commands.

The only possible limitation of this power-packed feature is that the company has failed to maintain transparency regarding its availability and pricing.

Free Trial

Nextiva offers a 7-day free trial (though bears mentioning that users can try a single-user pack for $9 per month). Now, while 7 days may not feel like a lot, it is a sufficient timeframe for organizations to figure out the need for and value of a business phone system and quantify its advantages.

How can JustCall and Nextiva Address Specific Pain Points

Some of the common pain points of businesses related to call management and customer support are:

• Long hold times before customers are able to speak to representatives
• Poor call quality or dropped calls
• Difficulty managing high call volumes during peak hours, leading to customer frustration
• Limited call routing and forwarding options
• Lack of integration with existing CRM systems or helpdesk and other tools
• Inefficient call tracking and reporting features make it difficult to monitor customer satisfaction levels and identify areas for improvement
• Limited scalability to accommodate growth
• High overall costs, or costs linked to high call volumes or additional features

JustCall and Nextiva address these pain points in the following manner:

• Justcall’s IVR system allows businesses to set up a customized menu that routes callers to the appropriate agent or department, which reduces wait times and improves the overall customer experience
• Their advanced call routing features ensure that calls are automatically rerouted if a connection is lost, thereby minimizing call drops and improving call quality.
• Features like JustCall’s smart dialer enable businesses to manage high call volumes efficiently
• Integration with popular CRM systems, helpdesk software, and other tools, etc. allows businesses to streamline their workflows and improve efficiency
• Analytics and reporting features provide businesses with real-time call data and insights, helping them to optimize their call management processes and improve customer satisfaction
• Scalable solutions enable easy customization to meet the needs of growing businesses, with no hardware installation required
• Pricing is flexible with pay-as-you-go, and various monthly subscription plans are available to suit the different needs and budgets of businesses

Some specific examples and use cases for both software are given below:

JustCall

• Apollo Insurance, Canada’s leading online insurance provider for small businesses and individuals, wanted to gain insight into customer interactions for optimizing and improving sales. This is why they selected Justcall, which helped them identify improvement areas, resulting in improved efficiency and a boost in conversions
• Smart Charge America, the largest dedicated seller and installer of electric vehicle chargers in the US, wanted to improve both the productivity of its sales reps as well as its better customer experience. This is where JustCall helped them by logging customer requests for quotes seamlessly and automating communications regarding appointments and installation reminders. This feature saved the sales reps’ time and improved the customer experience 

Nextiva

• Phat Scooters is an electric scooter maker based in Phoenix, Arizona. They adopted Nextiva to empower their customer support team to serve their customers better. Upon onboarding Netxtiva, the organization was able to monitor their sales and support team activity efficiently, which led to an improvement in customer experience
• Titan Solar Power wanted visibility around call metrics to improve its customer experience. They opted for Nextiva to give them total visibility into their call activity and performance, along with streamlining the customer experience

Which Software is Best for your business?

There are several important factors to consider when choosing between JustCall and Nextiva for your business, as seen below:

Features

While both JustCall and Nextiva share similar features, it is the difference between these features that often clinches the deal.

For instance, if your business needs an “Automated attendant” to field calls and information when your employees are unavailable, JustCall is a good choice.

Local numbers across countries

Businesses that cater to international clients across countries need to make frequent overseas calls. Hence having the facility of a local number in these countries is important.

This is where JustCall comes in handy, as it provides local numbers in over 70 countries, whereas Nextiva has a local number facility only for the US and Canada.

Integrations with specific business systems and applications

Businesses need easy integration of their CRM and Helpdesk systems with the calling software. For instance, if a business needs integration with Agile CRM or Copper, or other software JustCall qualifies as the right option, since it can be integrated with over 100+ applications.

Ease of use

Ease of installation and use is an important consideration for users. Users have rated JustCall 4.2 on ease of use, while Nextiva is rated at 3.9, though as a business owner, you might find your experience differing from that of other users. 

Company size

Reviewers felt that JustCall and Nextiva were more suited for the small and medium business segments. However, with an overall rating of 4.1, JustCall was found to meet the needs of their business better than Nextiva, which was rated at 4.0. .

Price

Price is an important consideration, especially with small and medium-sized businesses.

JustCall’s plans start from $30/user/month, whereas Nextiva,’s start from $30.95/user/month, which means JustCall is more financially lucrative.

Final Words

This detailed JustCall vs. Nextiva comparison shows why JustCall is a winner.

JustCall is hyper-focused on setting up business contact centers to facilitate internal and external calls, which grants it an edge over Nextiva.

It also equips companies with the tools and technologies that they need to expand.

Additionally, while maintaining a high degree of scalability, JustCall also offers greater value for money for high-potential businesses – from startups to enterprises.

Hence JustCall is a clear winner for businesses, which is why it is now touted as an emerging favorite and the first choice of many businesses.