JustCall

MARCH 10, 2023

Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. Here’s everything you need to know about call flows. What is Call Flow?

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Call flow Contact Center Scripts Interactive Voice Response 40

Talkdesk

MARCH 12, 2021

Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Built on a modern tech stack, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, cost savings and profitability. .

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Call flow Abandon rate Contact Center industry standards 91

Robert Davis

SEPTEMBER 17, 2018

And after a live person says “Hello, thank you for calling…,” what happens? Does the agent take time to discover the true reason for the call? Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? Winning Call Flow: The Quality Conversation.

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Call flow Upselling Customer retention Contact Center 48

JustCall

APRIL 4, 2023

Providing information : Another core area of responsibility for call center agents is providing accurate and timely information to customers. Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software.

Call Center 52

Call Center call center software Upselling Scripts 52

EPIC Connections

SEPTEMBER 10, 2018

The First Step: Avoiding RFP and Sales Pitfalls. RFP processes are known to drag on, and vendors are known to influence and upsell buyers, losing clients in a maze of features and functions that can result in multi-million-dollar solutions when a simple ACD (Automatic Call Distribution) function would have done the job.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

Transparent BPO

AUGUST 20, 2019

Turn Service Calls into Sales Opportunities Another way to turn the contact center from cost to profit is by training customer service agents to make relevant offers to customers when appropriate. Well-trained agents who have the skills necessary to satisfy the customer is certainly one key to success. Free guide shows you how.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We take this approach when developing call flows, in our interactions in leadership development and in teaching leaders how to use this approach with their people. RCDA Results.

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Call flow Coaching Telecommunications Customer retention 48