Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden Media
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction.
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