Robert Davis
SEPTEMBER 17, 2018
Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.
Call Experts
SEPTEMBER 1, 2022
An automated phone answering system can create time and money for your business by answering phone calls automatically and presenting callers with options immediately. Being known as the company offering the best support will boost your customer retention rates. .
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Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We take this approach when developing call flows, in our interactions in leadership development and in teaching leaders how to use this approach with their people. RCDA Results.
EPIC Connections
JUNE 26, 2019
Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers. Studying this process and ensuring a good fit before you hire is key for improving call center performance.
Robert Davis
AUGUST 6, 2018
Although we believe this is a smart strategy to acquire new customers, it requires alignment with contact center leadership, workforce management, recruiting and training to achieve success. Are supervisors experts in coaching and development and building world-class teams?
Robert C. Davis and Associates
AUGUST 6, 2018
Although we believe this is a smart strategy to acquire new customers, it requires alignment with contact center leadership, workforce management, recruiting and training to achieve success. Are supervisors experts in coaching and development and building world-class teams?
Transparent BPO
AUGUST 20, 2019
Find Ways to Improve CSAT It stands to reason that the more satisfied the customer, the higher the CSAT score, and the more profitable the business. Just a five percent lift in customer retention can boost a company’s profitability by as much as 75 percent, according to Bain & Company.
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