Remove Call flow Remove Customer Experience Remove Inbound sales Remove Wait times
article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

It’s no secret that many people can’t stand call centers…”. But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming. Educating on self-service results in a better customer experience.