Call flow, Customer Experience, Inbound sales and Multichannel

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Call flow

Customer Experience

Inbound sales

Multichannel

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Educating on self-service results in a better customer experience. Osiris Parikh @CommonSenseEd.

Call Center

Call Center Metrics Contact Center Wait times

How to Improve Customer Experience in Call Centers

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Personalize Every Single Call.

Call Center

Call Center Interactive Voice Response Customer Experience Call flow

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

How to Improve Customer Experience in Call Centers

Stay Connected