20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it. Educating on self-service results in a better customer experience. Call-type tracking is also important. With smart-routing, companies can also boost employee morale.
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