Remove Call flow Remove Customer Care Remove Customer Service Remove Multi-channel support
article thumbnail

How to Improve Customer Experience in Call Centers

ProProfs Blog

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations. Reduce On-Hold Time.