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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

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The Measures Every Contact Center Should Have

Brad Cleveland Blog

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.

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The Measures Every Contact Center Should Have

Brad Cleveland Blog

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.