Remove Call Center Remove Multi-channel support Remove Omni-channel support Remove Self service
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How Technology Can Help Humanize Customer Support

TeamSupport

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. It uses an automated online self-service portal to respond to customer's inquires and for business transactions.

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Customer Service in the Digital Age

CSM Magazine

Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1. trillion dollars annually 4.